Our photographs are intended to provide an accurate representation of each product. However, as our items are part of a working hire collection, minor variations in colour, finish or appearance may occur due to lighting, photography and normal use. We always aim to ensure every item supplied meets our quality standards and is presented in excellent condition.

Please inspect all products upon delivery or collection. If you notice any damage, missing parts or other issues, contact us as soon as possible and provide photographs where possible. This allows us to record the issue and, where appropriate, arrange a suitable solution.

You can book this product directly through our website. Simply select your event date, check the available stock, choose the quantity you require and add the product to your hire order. Once you have selected all the items you need, proceed through the online checkout process to complete your booking.

We recommend booking as early as possible, especially during busy wedding and event seasons. You can check live product availability and available quantities directly on our website for your event date and place your order online. Booking early gives you the best chance of securing all the products you require.

You can check product availability directly on our website. Simply select your event date to view the available stock and quantities for the product you wish to hire. If your required quantity is available, you can proceed and place your hire order online.

Yes. A refundable security deposit will be required as part of your hire booking. The deposit amount will be clearly shown during the online booking process and is refundable following the safe and timely return of all hired products, subject to our Terms & Conditions of Hire.

Payment requirements will be clearly shown during the online booking process. Any required payment must be made by the specified due date to secure your hire. Your booking will only be confirmed once the required payment has been successfully received.

Yes, you can request to amend the quantity after booking, subject to product availability and our hire terms. Please contact our team as soon as possible with your booking details and the changes required. Any additional items will be subject to availability and may result in an adjustment to your hire charges.

Yes. You can add additional products to your booking, subject to availability. Simply check the available stock online and contact our team with your existing booking details so we can arrange for the additional items to be added to your order.

Where required, suitable packaging or protective transport equipment will be provided with the hired product to help ensure safe transportation and storage. All packaging and protective equipment supplied must be kept and returned with the products at the end of the hire period.

If a product is damaged during the hire period, please notify us as soon as possible and provide photographs of the damage where possible. Depending on the extent of the damage, repair or replacement charges may apply in accordance with our Terms & Conditions of Hire.

If any hired product, component or accessory is lost or missing during the hire period, please contact us as soon as possible. You will be responsible for the cost of replacing the missing item in accordance with our Terms & Conditions of Hire.

Products should be returned in a reasonably clean and tidy condition, with any decorations, personal items or debris removed. Normal cleaning after hire is expected; however, additional cleaning charges may apply if products are returned excessively dirty, stained or require specialist cleaning, in accordance with our Terms & Conditions of Hire.

Tape, glue, pins, nails or other fixings should not be used on our hire products unless specifically permitted for that item. These can cause permanent damage or leave marks and residue. If you need to attach decorations, please check the product information or contact our team for guidance on suitable fixing methods.