Privacy Policy
Effective Date: 9 July 2026
Last Updated: 9 July 2026
Privacy Policy
At Vidhi Events, we value your privacy and are committed to protecting your personal information. Whether you are visiting our website, requesting a quotation, booking our decor services or contacting us with an enquiry, we want you to feel confident that your information is handled responsibly, securely and in accordance with UK data protection law.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, how long we keep it and the rights you have regarding your personal information.
By using our website or contacting Vidhi Events, you agree that your personal information may be processed as described in this Privacy Policy.
Who We Are
Vidhi Events is a UK-based wedding and event decor company providing professional decor hire and venue styling services for weddings, receptions, engagements, Mehndi ceremonies, Haldi celebrations, Sangeet events, anniversaries, birthday parties, baby showers, corporate events and other private celebrations.
Our services include, but are not limited to:
- Wedding decor
- Mandap hire
- Reception decor
- Stage decor
- Floral installations
- Centrepieces
- Venue styling
- Chair and table decor
- Backdrops
- Dry hire decor
- Event prop hire
- Lighting and decorative accessories
For the purposes of UK data protection legislation, Vidhi Events is the Data Controller of the personal information collected through our website and during the provision of our services.
Information We Collect
The information we collect depends on how you interact with us. We only collect information that is relevant to providing our services, responding to enquiries or meeting our legal obligations.
Information You Provide
When you contact us or request our services, we may collect:
- Your name
- Email address
- Telephone number
- Postal address
- Event venue
- Event location
- Event date
- Type of event
- Preferred decor style
- Colour scheme
- Guest numbers
- Budget information (if voluntarily provided)
- Any additional information you choose to share with us
For example, when requesting a quotation for wedding decor, we may ask for your wedding date, venue and the type of decor you require. This enables us to check availability and prepare an accurate quotation.
Booking Information
If you proceed with a booking, we may also collect:
- Booking reference
- Quotation details
- Deposit information
- Invoice information
- Delivery and collection details
- Installation requirements
- Venue access information
- Booking correspondence
This information allows us to manage your booking from the initial enquiry through to the completion of your event.
Payment Information
Where payments are made, we may retain information necessary for accounting and payment reconciliation, including:
- Payment reference
- Amount paid
- Payment date
- Outstanding balance (where applicable)
Where payments are processed through secure third-party payment providers, Vidhi Events does not ordinarily store your full payment card details.
Communications
Whenever you contact us, we may keep records of our communications, including:
- Emails
- Telephone conversations
- WhatsApp messages
- SMS messages
- Social media messages
- Contact form submissions
- Consultation notes
These records help us respond accurately to your enquiries, maintain booking records and provide consistent customer service.
Website Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Operating system
- Device type
- Pages viewed
- Date and time of your visit
- Time spent on pages
- Referring website
- Approximate geographic location based on your IP address
This information is used to improve the performance, security and usability of our website.
How We Collect Information
We collect information in several ways, including when you:
- Visit our website.
- Complete a contact form.
- Request a quotation.
- Book our services.
- Telephone us.
- Email us.
- Contact us through WhatsApp or SMS.
- Send us a message through social media.
- Meet us at a wedding exhibition or event.
- Subscribe to marketing communications.
- Leave a review or testimonial.
- Participate in a competition or promotion.
We may also receive information from trusted third parties where you have asked them to contact us on your behalf, such as wedding planners, venues or family members.
How We Use Your Information
We use your personal information to provide our services efficiently and professionally.
Depending on your relationship with Vidhi Events, we may use your information to:
- Respond to enquiries.
- Prepare quotations.
- Confirm availability.
- Arrange consultations.
- Manage bookings.
- Deliver and install decor.
- Process payments.
- Issue invoices.
- Communicate before and after your event.
- Provide customer support.
- Improve our services.
- Improve our website.
- Maintain business records.
- Prevent fraud.
- Meet legal and regulatory obligations.
We will use your information only when we have a valid legal reason.
Our Lawful Basis for Processing
UK GDPR requires organisations to have a lawful basis for processing personal information.
Depending on the circumstances, Vidhi Events relies on one or more of the following:
Contract
Where processing is necessary to provide the services you have requested, such as preparing quotations, confirming bookings or delivering event decor.
Legitimate Interests
We may process information where it is necessary for the legitimate operation of our business, provided your rights are not overridden. This includes improving our services, maintaining customer records, preventing fraud and ensuring website security.
Legal Obligations
We may process information as required by law, including for accounting, taxation, and regulatory purposes.
Consent
Where required, we will ask for your consent before sending marketing communications or placing non-essential cookies on your device. You may withdraw your consent at any time.
Marketing Communications
With your permission, we may send you information about our services, promotions, seasonal offers and event inspiration.
Marketing communications may be sent by:
- SMS
- Social media (where appropriate)
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Opting out of marketing will not affect service-related communications regarding existing bookings.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:
- Keep our website functioning correctly.
- Remember your preferences.
- Understand how visitors use our website.
- Improve website performance.
- Measure the effectiveness of our marketing.
Where required by law, you will be asked for your consent before non-essential cookies are placed on your device.
You can manage or delete cookies through your browser settings at any time, although some parts of our website may not function correctly if cookies are disabled.
Cookies and Website Analytics
To help us improve our website and understand how visitors use it, we may use cookies and analytics tools.
Cookies are small text files stored on your device when you visit a website. They allow websites to remember information about your visit, making your browsing experience smoother and helping website owners improve their services.
The cookies we use generally fall into the following categories:
Essential Cookies
These cookies are necessary for the operation of our website. Without them, certain features may not function correctly.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website. For example, they may tell us which pages are visited most often, how visitors navigate the site and whether any pages generate errors. The information collected is generally aggregated and does not directly identify individual users.
Functional Cookies
These cookies remember your preferences, such as language or previously entered information, to provide a more personalised browsing experience.
Marketing Cookies
Where used, marketing cookies help us measure the effectiveness of our advertising campaigns and display more relevant advertisements. These cookies are only used where you have provided your consent.
You can change your cookie preferences at any time through your browser settings or our cookie consent banner.
Analytics Tools
We may use trusted analytics services to understand website performance and visitor behaviour better.
These services may collect information such as:
- Pages viewed
- Time spent on pages
- Device type
- Browser type
- Operating system
- Approximate location
- Website performance statistics
- Traffic sources
This information helps us improve our website, identify technical issues and provide a better user experience.
Where required, analytics technologies are only activated after you have provided the appropriate consent.
Sharing Your Information
Vidhi Events values your privacy and does not sell, rent or trade your personal information to third parties for their own marketing purposes.
However, to operate our business efficiently, we may share limited information with trusted organisations where necessary.
These may include:
- Website hosting providers
- Website developers
- Email service providers
- Payment processing providers
- Accountants and bookkeepers
- Cloud storage providers
- IT support providers
- Professional advisers
- Delivery and logistics providers
- Wedding venues where coordination is required
- Government authorities where legally required
We share only the minimum necessary information for the specific purpose and require our service providers to handle personal information securely and in accordance with applicable data protection laws.
Working with Venues and Suppliers
To deliver your event successfully, we may need to communicate with venues, hotels, wedding planners or other suppliers involved in your event.
For example, we may share:
- Delivery times
- Installation schedules
- Collection arrangements
- Venue access requirements
- Contact details for coordination
We only share information necessary to organise your event effectively.
Payment Processing
Payments for our services may be processed using secure third-party payment providers or by bank transfer.
When a third-party provider processes payment, your payment information is handled in accordance with that provider’s privacy policy and security procedures.
Vidhi Events does not ordinarily store full payment card details on its own systems.
We retain only the financial records necessary for accounting, taxation and business administration.
Data Security
Protecting your personal information is extremely important to us.
We use appropriate technical and organisational measures designed to safeguard your information against unauthorised access, loss, misuse or disclosure.
These measures may include:
- Secure website hosting
- SSL encryption where applicable
- Password-protected systems
- Restricted staff access
- Secure cloud storage
- Firewalls
- Anti-virus and anti-malware software
- Software updates and security patches
- Regular backups
- Staff awareness of data protection responsibilities
Although we take reasonable steps to protect your information, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security, but we continually review and improve our security measures.
Data Retention
We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory and contractual obligations.
Typical retention periods include:
| Information | Typical Retention |
| General enquiries | Up to 12 months |
| Quotations | Up to 24 months |
| Booking records | Up to 7 years |
| Invoices and financial records | Up to 7 years |
| Marketing preferences | Until you unsubscribe or withdraw consent |
| Website analytics | In accordance with the relevant analytics provider’s retention settings |
International Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your information. These safeguards may include:
- Countries recognised as providing an adequate level of protection.
- Standard contractual clauses or equivalent approved safeguards.
- Appropriate contractual and organisational security measures.
We will only transfer personal information internationally where permitted by applicable data protection laws.
Photographs and Videos
One of the best ways for potential customers to understand the quality of our work is by viewing photographs and videos of completed decor installations.
With your permission, we may photograph or film our completed decor at your event for use in:
- Our website
- Social media platforms
- Printed brochures
- Marketing materials
- Online portfolios
- Promotional campaigns
Our focus is always on showcasing our decor and styling rather than identifying individuals.
Where photographs clearly identify guests or other individuals, we will rely on an appropriate lawful basis before using those images.
If you would prefer that images from your event not be used for promotional purposes, please let us know before your event, and we will discuss your preferences.
Customer Reviews and Testimonials
If you choose to provide a review or testimonial, we may publish it on our website or social media channels.
We may include:
- Your first name
- Your initials
- Your event type
- General location (for example, “London” or “Surrey”)
We will never publish sensitive personal information within testimonials without your explicit permission.
If you later request the removal of a testimonial, we will consider your request promptly and, where appropriate, remove or anonymise it.
Business Communications
To ensure a high standard of customer service, we may retain records of business communications relating to enquiries, quotations, bookings and completed events.
These records help us to:
- Respond accurately to enquiries.
- Confirm previous discussions.
- Resolve misunderstandings.
- Improve customer service.
- Maintain accurate booking records.
Communication records are accessed only by authorised personnel, where necessary for legitimate business purposes.
Third-Party Websites
Our website may contain links to external websites, including venues, suppliers or social media platforms.
Once you leave the Vidhi Events website, we are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing the privacy policies of any external websites before providing your personal information.
Social Media
Vidhi Events maintains a presence on various social media platforms.
If you choose to interact with us through these platforms, the information you provide may also be subject to the privacy policies of the relevant social media provider.
Please remember that information posted publicly on social media may be visible to other users.
We encourage you not to share confidential or sensitive personal information through public comments.
Your Privacy Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several rights regarding your personal information.
Depending on the circumstances, these rights include:
Right to Access
You have the right to request a copy of the personal information we hold about you.
This is commonly known as a Subject Access Request.
Right to Correct Information
If you believe any information we hold about you is inaccurate or incomplete, you may ask us to update or correct it.
We encourage customers to notify us promptly if their contact details or event information changes.
Right to Request Deletion
You may request that we delete your personal information where there is no legal reason for us to continue processing it.
Please note that this right is not absolute. We may be required to retain certain information for legal, accounting or contractual reasons.
Right to Restrict Processing
You may request that we temporarily restrict the processing of your information while certain issues are investigated.
Right to Object
You have the right to object to certain types of processing, including direct marketing.
If you object to receiving marketing communications, we will stop sending them as soon as reasonably practicable.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw it at any time.
Withdrawing consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.
Right to Data Portability
Where applicable, you may request that certain personal information be provided in a commonly used electronic format or transferred to another organisation where technically feasible.
Exercising Your Rights
If you wish to exercise any of your privacy rights, please get in touch with us using the details provided on our website.
To help protect your privacy, we may ask you to verify your identity before responding to your request.
We aim to respond to all valid requests within one month, although more complex requests may take longer where permitted by law. If additional time is required, we will keep you informed.
Marketing Preferences
You are in complete control of your marketing preferences.
If you no longer wish to receive promotional emails, newsletters or special offers from Vidhi Events, you can:
- Click the unsubscribe link included in our marketing emails.
- Contact us directly by email or telephone.
- Ask us to remove your details from our marketing list.
Please note that opting out of marketing communications will not prevent us from contacting you about an existing booking, quotation or other service-related matter.
Children’s Privacy
Our website and services are intended for adults planning weddings, celebrations, and events.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information relating to a child has been collected without appropriate authority, we will take reasonable steps to delete that information promptly.
Confidentiality
We treat all customer information as confidential and allow access only where necessary for legitimate business purposes.
Employees, contractors and trusted service providers who have access to personal information are expected to maintain appropriate levels of confidentiality and comply with applicable data protection obligations.
Data Breaches
Although we have appropriate security measures in place, no organisation can guarantee that a security incident will never occur.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will investigate the incident promptly, take appropriate remedial action and comply with our legal obligations, including notifying the Information Commissioner’s Office (ICO) and affected individuals where required by law.
Business Changes
If Vidhi Events undergoes a business reorganisation, merger, acquisition or sale of assets, personal information may be transferred as part of that transaction where permitted by law.
Any organisation receiving personal information will be required to continue protecting it in accordance with applicable data protection legislation.
Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices.
The latest version will always be published on our website.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.
The “Last Updated” date shown at the beginning of this Privacy Policy indicates when it was most recently revised.
Contacting Vidhi Events
If you have any questions about this Privacy Policy, how we handle your personal information or if you wish to exercise your privacy rights, please get in touch with Vidhi Events using the contact details published on our website.
We will do our best to resolve any questions or concerns promptly and fairly.
Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can investigate and resolve your concerns.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), which is the UK’s independent authority responsible for upholding information rights and data protection legislation.
The ICO can be contacted through its official website or using the contact details published there.
Your Trust Matters
At Vidhi Events, we recognise that every wedding and celebration is unique, and so is the trust our customers place in us.
Whether you are making a simple enquiry, requesting a quotation or booking decor for one of life’s most important occasions, we are committed to handling your personal information with care, integrity and respect.
We continually review our policies, procedures and security measures to ensure your information remains protected and that our practices reflect current legal requirements and industry standards.
Thank you for choosing Vidhi Events. We appreciate the opportunity to be part of your special occasion and remain committed to protecting your privacy every step of the way.
