Vidhi Events - Delivery & Collection Policy

Effective Date: 9 July 2026
Last Updated: 9 July 2026

1. Introduction

This policy explains delivery, installation, warehouse collection, collection and return procedures for hire items supplied by Vidhi Events and forms part of our Terms & Conditions of Hire.

2. Areas We Cover

We provide delivery, installation and collection across London and surrounding counties and by agreement elsewhere.

3. Delivery Charges

Charges are shown on your quotation. Warehouse collection removes delivery charges but agreed installation or other services remain chargeable.

4. Customer Collection from Our Warehouse

Eligible items may be collected from our warehouse by prior appointment.

  • Collections and returns are by appointment only.
  • Some fragile or specialist items are delivery only.
  • Bring a suitable vehicle.
  • Inspect items before leaving.
  • Customers are responsible for safe loading and transport.
  • Responsibility transfers on collection and ends after return and inspection.
  • Protect items from theft, weather and damage.
  • Do not alter, repair or sub-hire items.
  • Return all accessories and packaging where supplied.
  • Late returns or missing items may incur charges.
  • Identification may be requested before release of items.

5. Delivery Times

Delivery windows are estimates and may be affected by traffic, weather or venue restrictions.

6. Installation

Where included, we install the agreed decor. Suitable venue access must be available.

7. Customer Responsibilities Before Delivery

  • Provide accurate venue details.

  • Arrange access and parking.

  • Advise us of venue restrictions.

8. Venue Access

Additional costs may apply if access delays our team.

9. Customer Inspection

Inspect items after installation or warehouse collection and report concerns immediately.

10. During the Hire Period

Hire items remain the property of Vidhi Events and must be cared for throughout the hire period.

11. Outdoor Events

Outdoor installations remain subject to weather and safety conditions.

12. Collection

Delivered items will be collected by Vidhi Events. Warehouse customers must return items at the agreed appointment.

13. Customer Responsibilities Before Collection

  • Return all items and accessories.

  • Report any damage.

  • Ensure items are reasonably clean.

14. Failed Collections

Extra charges may apply where items cannot be collected or warehouse returns are missed.

15. Lost, Missing or Damaged Items

Customers are responsible for hired items from delivery or warehouse collection until returned and inspected.

16. Cleaning

Routine cleaning is included. Excessive cleaning may be charged.

17. Health & Safety

Customers and venues must provide a safe working environment.

18. Force Majeure

We are not liable for delays caused by events beyond our reasonable control.

19. Limitation of Liability

Liability is limited as set out in our Terms & Conditions of Hire.

20. Changes

Notify us promptly of changes to delivery or collection arrangements.

21. Contact

Please contact Vidhi Events with any delivery or collection queries.

22. Policy Review

This policy may be updated from time to time.